Terms & Conditions
Q2U Marketplace – Terms & Conditions
Last updated: 11 February 2026
Operated by Q2U Pty Ltd (ABN: 47 687 450 255)
("Q2U", "we", "our", "us")
These Terms & Conditions ("Terms") apply to all users of the Q2U Marketplace, including Vendors, Customers, and visitors. By accessing or using the Q2U Platform, you agree to these Terms, our Privacy Policy, and all policies referenced within.
If you do not agree to these Terms, you must not use the Platform.
1. About Q2U
1.1. Q2U is a multi-vendor online marketplace connecting independent Vendors with Customers across Australia. Q2U:
1.1.1. does not manufacture, function as a warehouse for, or own Vendor products;
1.1.2. acts as a marketplace facilitator;
1.1.3. processes payments through Stripe on behalf of Vendors;
1.1.4. may introduce its own retail range or commissions in future;
1.1.5. is a membership-based platform with zero commission at launch;
1.2. Unless otherwise specified, each product is sold directly by Vendors. Q2U is not acting as an agent for Vendors.
2. Definitions
2.1. The following definitions apply:
ACL: Australian Consumer Law.
Content: Any text, images, listings, or data submitted to the Platform by Vendors.
Crypto: Cryptocurrency operated by a listed provider approved by us.
Customer: A person purchasing products or services through Q2U.
Directory: The Vendor online listing directory operated by Q2U.
Membership: Paid Vendor access tiers required to list products; an up-to-date credit card is required.
Non-Excludable Rights: Rights and remedies which cannot be excluded under the ACL.
Platform: Q2U’s website, services, apps, features, and digital infrastructure.
Stripe: Stripe Payments Australia Pty Ltd ABN: 66 160 180 343.
Vendor: A business or individual selling products through Q2U.
Website: The Q2U.world website, application, mobile site, and social media pages.
3. Your Agreement With Q2U
3.1. By using the Platform, you acknowledge:
3.1.1. Q2U is not the seller of Vendor products.
3.1.2. Q2U is not responsible for product or service quality, fulfilment, or compliance
3.2. Vendors are responsible for meeting ACL obligations.
3.3. Q2U may update these Terms at any time with reasonable notice via email or prominent notice on the Website.
4. Registration and Accounts
4.1. To access certain features of the Platform, you must create a Q2U Marketplace account and you must:
4.1.1. provide accurate and up-to-date information (name, address, email).
4.1.2. be at least 18 years old.
4.1.3. provide proof of identity (and directors’ identities if registering as a Vendor) to Stripe.
4.1.4. keep your login secure and not share credentials.
4.1.5. have legal capacity to enter into a binding agreement.
4.1.6. not impersonate another person or business.
4.1.7. not create accounts using bots or automation.
4.1.8. be the business owner or director if registering as a Vendor.
4.2. Q2U may suspend or terminate accounts that violate these Terms. Reasonable notice will be provided except in cases of serious breach or illegal activity.
5. Vendor Memberships & Fees
5.1. To list products or appear in the directory, Vendors must maintain an active paid membership.
5.2. Membership fees are charged in AUD.
5.3. Fees are non-refundable except where required by law.
5.4. Crypto may be used for membership payments only (see Clause 8).
5.5. tiers provide different tools and benefits.
5.6. Q2U currently charges 0% commission but may introduce commissions in future.
5.7. If Q2U changes its fee structure, Vendors will receive at least 30 days’ advance notice. Vendors may terminate their account within 30 days if they do not agree with any fee increase.
6. Marketplace Role & Responsibilities
6.1. Q2U provides:
6.1.1. listing and catalogue features
6.1.2. checkout and payment processing (via Stripe)
6.1.3. dispute facilitation (not arbitration)
6.1.4. directory listing capabilities
6.1.5. account tools for Vendors
6.2. Q2U does not:
6.2.1. take ownership of Vendor products
6.2.2. guarantee Vendor performance
6.2.3. guarantee sales or traffic
6.2.4. control Vendor pricing
6.2.5. function as a warehouse, importer, distributor, manufacturer
6.2.6. provide business, legal, accounting, tax advice to Vendors
7. Payments, Stripe & Vendor Payouts
7.1. Payments are processed by Stripe on behalf of Vendors.
Stripe Requirements
7.2. Vendors must:
7.2.1. complete full Stripe onboarding
7.2.2. pass Stripe identity verification (KYC)
7.2.3. accept Stripe fees and payout schedules
7.2.4. comply with Stripe’s terms and policies
7.3. Failure to maintain a compliant Stripe account may result in payout delays, withheld funds, account restrictions or suspension from the Platform.
Chargebacks
7.4. If a Customer disputes a transaction:
7.4.1. chargeback outcomes are determined exclusively by the issuing bank under Visa, Mastercard rules.
7.4.2. Stripe facilitates the process but does not make the decision.
7.4.3. neither Q2U nor the Vendor can override the bank’s decision.
7.4.4. Vendors are responsible for providing evidence to Stripe within required timelines.
7.4.5. Vendors are responsible for any chargeback fees, losses or liabilities.
8. Cryptocurrency Payments (Vendor Membership Only)
8.1. Q2U may allow crypto payments for Vendor membership fees.
8.2. Crypto is processed through a third-party provider; accepted cryptocurrencies will be specified on the Platform.
8.3. Q2U does not hold private keys or wallets.
8.4. Crypto refunds (if any) are issued in AUD only.
8.5. Market volatility is the Vendor’s responsibility.
8.6. Crypto cannot be used for Customer-to-Vendor purchases at this stage.
8.7. Regulatory risks associated with crypto payments are borne by Vendors.
9. Alcohol Sales
9.1. Vendors may sell alcohol if they:
9.1.1. Hold valid Australian liquor licences for each state or territory where sales occur.
9.1.2. Upload their licence during onboarding process.
9.1.3. Comply with all relevant state or territory liquor laws and Responsible Service of Alcohol (RSA) requirements.
9.1.4. Ensure delivery is not made to restricted or dry communities.
9.1.5. Confirm Customers are 18+ (Q2U provides an age-gate and Vendors must ensure compliance).
9.2. Q2U reserves the right to verify or request licence updates. The Vendor acknowledges it is illegal to sell, supply or obtain alcohol for anyone under 18 years of age.
10. Vendor Responsibilities
10.1. Vendors must:
10.1.1. Comply with all Australian laws.
10.1.2. Ensure listings are accurate and not misleading.
10.1.3. Maintain stock accuracy.
10.1.4. Package and ship products safely.
10.1.5. Honour warranty and refund obligations under ACL.
10.1.6. Respond to Customer messages within two business days
10.1.7. Oversee returns, replacements and refunds
10.1.8. Comply with Q2U’s policies and codes as amended from time to time
10.2. Q2U may suspend or restrict Vendors who fail to meet responsibilities.
Vendor Policies & Code of Conduct
10.3. Q2U has developed the following documents:
· a Vendor Code of Conduct
· Prohibited & Restricted Items Policy
· Dispute Resolution & Issue Handling Policy
· Acceptable Use Policy
· Crypto Payments Policy (where applicable)
· Directory Listing Rules
10.4. Q2U may amend these documents and develop other policies which will be published by Q2U from time to time.
10.5. These documents do not form part of these terms and conditions. However, if there is any is any inconsistency between these Terms and any of these documents, Q2U may in its absolute discretion decide to adopt the requirements of that document instead of these terms and conditions.
11. Customer Responsibilities
11.1. Customers must:
11.1.1. provide accurate and complete delivery details.
11.1.2. Pay for orders promptly.
11.1.3. Not seek to use a charge back on a credit card that is dishonest or not made in good faith.
11.1.4. Comply with age restrictions (e.g., alcohol).
11.1.5. Not engage in fraud, abuse or illegal behaviour including unlawful cyber-attack activities.
12. Refunds, Returns & Australian Consumer Law
12.1. Vendors must comply with ACL requirements including repair, replacement, refund, fault resolution and warranty fulfilment.
12.2. Customers must contact the Vendor first in relation to any complaints about the goods or services received.
12.3. If a Vendor fails to comply, Q2U may intervene at its discretion and may suspend or terminate a Vendor’s right to use our platform.
12.4. Q2U does not process refunds for Vendor products but will charge back Vendors the Stripe transaction fee in the event of a refund.
12.5. Transaction fees charged back to Vendors will accumulate until they reach greater than $0.50 before initiation; this is displayed on the Vendor dashboard.
12.6. Vendors & Customers must comply with our Returns Policy.
12.7. Timeframes for refunds and returns will be specified in accordance with ACL requirements.
12.8. If a Vendor is unresponsive after reasonable attempts by a Customer, Customers may escalate issues to Q2U for facilitation.
13. Content & Intellectual Property
13.1. Users grant Q2U a licence to use uploaded content for display, marketing, optimisation and platform improvement.
13.2. You must not upload illegal content, copyright material you don’t own, misleading, fraudulent, offensive or harmful content.
13.3. Q2U may remove any content at any time in its absolute discretion without compensation.
13.4. Vendors retain copyright in their listings and content but grant Q2U an irrevocable licence to use such content for platform purposes even after account termination.
14. Prohibited Conduct
14.1. Users must not:
14.1.1. Hack or attack the Platform.
14.1.2. Scrape data or listings.
14.1.3. Manipulate reviews.
14.1.4. Bypass membership fees.
14.1.5. Engage in fraud or money laundering.
14.1.6. Sell prohibited or restricted items (see full policy)
15. Availability & Accessibility
15.1. Q2U does not guarantee uninterrupted access, error-free operation, real-time updates or continuous uptime.
15.2. Maintenance and upgrades may occur without notice; Q2U shall not be liable for compensation as a result.
15.3. Q2U strives to meet accessibility standards (e.g. Web Content Accessibility Guidelines) where possible.
16. Limitation of Liability
16.1. To the maximum extent permitted by law:
16.1.1. Q2U is not liable for Vendor actions.
16.1.2. Q2U is not liable for lost sales, data or profits or consequential losses which could not have been reasonably anticipated at the relevant time 16.3 Q2U is not responsible for delivery issues.
16.1.3. in any event, Q2U’s total liability is limited to the amount paid by you as a Vendor to Q2U in the prior 12 months
16.2. Nothing in these Terms excludes rights under ACL or liability for death or personal injury caused by negligence, fraud or wilful misconduct.
16.3. You acknowledge that storage media can fail unexpectedly; regular backups are strongly advised.
16.4. If storage media purchased from our Website becomes faulty or fails resulting in data loss, our liability is limited as required by law and subject to Non-Excludable Rights.
16.5. If you return storage media for repair or replacement, we are not responsible for software or data stored on the device and no guarantees are made regarding repair or replacement without risk of data loss.
17. Indemnity
17.1. You agree to indemnify Q2U against loss or damage (including legal costs on a client, own solicitor basis) arising from:
17.1.1. your breach of these Terms;
17.1.2. your misuse of the Platform;
17.1.3. your violation of any applicable laws;
17.1.4. third-party claims related to your content or conduct; or
17.1.5. intellectual property infringement.
17.2. This Indemnity includes indirect, consequential losses and legal costs on a client, solicitor basis.
18. Termination
18.1. Q2U may suspend or close accounts at any time in its absolute discretion for:
18.1.1. any policy breaches.
18.1.2. illegal activity.
18.1.3. unsafe behaviour.
18.1.4. unpaid membership fees.
18.1.5. repeated customer complaints
18.1.6. reasonable notice will be provided except in cases of serious breach or illegal activity.
18.2. Users may close their account at any time and outstanding payments, obligations will be payable upon termination.
19. Changes to Terms & Policies
19.1. We may update these Terms, policies, code of conduct from time to time.
19.2. Notice will be provided via email or prominent notice on the Website at least 30 days prior to implementation.
19.3. It is your responsibility to review updated Terms before using the Platform or making a purchase.
19.4. If you do not agree with the updated Terms, you must discontinue use of the Website immediately.
19.5. Vendors may argue against changes or seek clarification via written notice within the notice period.
20. Governing Law & Dispute Resolution
20.1. These terms and conditions are governed by the laws of New South Wales and its courts have exclusive authority over their interpretation and, or enforcement.
20.2. Before commencing legal proceedings, parties must attempt to resolve disputes through good faith negotiations and mediation administered by an accredited mediator in New South Wales. The parties shall share the costs of the mediation equally.
20.3. Nothing in this Clause 20. prevents commencing court proceedings to seek urgent interlocutory relief.
21. Marketplace Sales Terms
21.1. Q2U operates as a marketplace platform where independent third-party Vendors can list, sell goods provided they meet our standards.
21.2. If a product is sold by a third-party Vendor, listings will include Vendor details and specific terms (shipping times, costs, warranty).
21.3. In case of inconsistency between these terms and conditions and a Vendor’s terms the Vendor’s terms regarding shipping, delivery take precedence.
21.4. When purchasing goods from a Vendor:
21.4.1. the transaction is solely between you and the Vendor;
21.4.2. we are not a party to it;
21.4.3. we do not control transaction aspects including listing accuracy, product quality, shipping, delivery;
21.4.4. we are not responsible for Vendor goods, services; and
21.4.5. to the fullest extent permitted by law, we do not guarantee quality, standard of goods or services offered by Vendors.
21.5. This section does not exclude, limit or modify your rights under applicable consumer laws including Non-Excludable Rights under ACL.
22. Access & Use of Website
22.1. You may only use the Website through provided interfaces and in compliance with this Agreement, applicable laws. 22.b
22.2. You must not attempt to:
22.2.1. interfere with or disrupt Website servers or networks.
22.2.2. use data mining, robots, screen scraping tools.
22.2.3. tamper with security-related features functionality 22.biv Use, copy, distribute content without express written permission
22.3. Fraudulent, abusive, illegal activity may be reported to authorities.
22.4. You are solely responsible for all activity conducted through your account. keep login credentials secure.
22.5. We may require two-factor authentication in future and you must follow instructions to set this up if enabled.
22.6. You must notify us immediately if you suspect unauthorised use or password compromise and take action to secure your account.
22.7. We do not guarantee Website’s availability without interruption and we make no warranties regarding third-party website content linked from our Website.
23. Information on Website
23.1. Product information is provided by Vendors, suppliers, manufacturers and while we strive for accuracy, we cannot guarantee all information is free from errors or inaccuracies.
23.2. You must conduct your own research before making purchases; actual product appearances may vary due to photography or screen display differences.
24. Disclaimer & Liability Relating to Website Use
24.1. To the fullest extent permitted by law and subject to Non-Excludable Rights:
24.1.1. we disclaim liability for loss or damage related to Website including but not limited to:
24.1.1.1. errors, inaccuracies, omissions in Website, social media content;
24.1.1.2. actions, decisions based on Website content, linked third-party websites;
24.1.1.3. personal injury, property damage from Website access, use;
24.1.1.4. unauthorised access to servers, stored personal, financial information
24.1.1.5. service interruptions, transmission failures;
24.1.1.6. harmful code, viruses, trojans, malware transmitted through Website;
24.1.1.7. Quality, reliability of third-party products, services linked to the Website
24.2. We are not liable unless loss, damage results solely from our act of negligence (not including negligence arising from inaction).
24.3. We do not warrant, endorse, guarantee, take responsibility for products, services advertised, offered by Vendors on Website, linked websites, adverts unless explicitly stated herein.
24.4. Where applicable laws impose non-excludable guarantees our liability is limited as permitted by law.
24.5. Except for non-excludable rights we are not liable for special, incidental, consequential losses related to Website or this Agreement and you accept responsibility for compliance with applicable laws.
24.6. We and our affiliates, entities, suppliers are not responsible for any illegal act committed by you.
25. Placing Orders
25.1. You are responsible for any errors, discrepancies in your order.
25.2. Listings are invitations to treat—not offers to sell.
25.3. When placing an order, you make an offer to purchase either:
25.3.1. a voucher for specific goods or services subject to this Agreement and Vendor’s terms; or
25.3.2. goods under this Agreement and Vendor terms;
25.3.3. items in your cart are not reserved; order confirmed only upon checkout completion and order confirmation and full payment receipt.
25.3.4. orders sent to Vendors for confirmation;
25.3.5. Vendors may accept or reject orders—if rejected full refund issued;
25.3.6. if accepted a confirmation email will be sent;
25.3.7. automated fraud detection software may delay or cancel orders; suspected fraud may result in cancellation or refund at our discretion;
25.3.8. orders may be rejected due to fraud, shipping, pricing, product description issues and a full refund will be made if this occurs.
25.4. Review orders carefully before confirming as once placed orders cannot be cancelled or changed except through our Returns Policy or non-excludable rights.
25.5. If we cancel or a Vendor cannot fulfil your order, a full refund will be provided if goods become unavailable due to factors beyond our or the Vendor’s control the order may be delayed or cancelled and your money refunded.
26. Price, Payment & Discount, Coupon Codes
26.1. All prices including goods and delivery charges are listed in AUD.
26.2. full payment is required before dispatching goods or vouchers—items cannot be reserved if payment is declined or not received.
27. International Vendors & Direct Import Goods
27.1. Some Vendors operate from overseas and if purchasing goods from them you are responsible for compliance with Australian laws including import regulations.
27.2. Orders exceeding low-value import threshold (currently $1,000 AUD) may incur additional GST collected by Australian Customs & Border Force: www.border.gov.au
28. Shipping & Delivery
28.1. Orders delivered as specified in order confirmation (email); delays may occur especially during busy periods—allow up to 30 days standard shipping.
28.2. Delivery times are set by Vendors or preferred delivery partners—check listings and checkout details.
28.3. Shipping fees vary—full charges displayed at checkout; multiple products from different Vendors may require multiple tracking numbers or rates.
28.4. Express shipping is available for an additional fee in select areas and eligibility will be confirmed at checkout or listing.
28.5. Some orders may not require signature—may be left per Australia Post practices and a signature may be required depending on Vendor requirements and you are responsible for accepting delivery.
28.5.1. Neither we nor our Vendors liable for late deliveries where attempt is made within the timeframe provided for lost or missing parcels signed for at the delivery address or parcels left unattended if authorised by you and you may need to follow up with the shipping agent in relation to the whereabouts of the goods or vouchers.
29. Packaging & Labelling
29.1. While Vendors strive to accurately depict goods via representative images, actual products delivered may vary slightly in appearance and, or packaging compared to website images.
29.2. You musts read all labels or instructions before consuming food products or consumables.
29.3. Imported products may differ from those manufactured specifically for Australian market in packaging, composition or quality.
30. Social Media & Content
30.1. Any content shared on Website, social media, forums ("Content") is sole responsibility of creator and we do not control, take responsibility for it unless the content originates from us, our agents, employees.
30.2. By using the Website, you acknowledge there is a risk of encountering third-party content that is offensive, misleading, objectionable ("Third Party Content"); use at your own risk—we disclaim liability for Third Party Content as permitted by law.
User Responsibilities & Content Restrictions
30.3. You are responsible for content posted, made available and must not post content that:
30.3.1. you do not own, have right to share;
30.3.2. is defamatory, misleading, deceptive, contemptuous;
30.3.3. is offensive, discriminatory against protected groups;
30.3.4. denounces religious, political beliefs, hate speech;
30.3.5. is obscene, vulgar, pornographic, offensive;
30.3.6. infringes intellectual property rights;
30.3.7. contains unsolicited advertisements, promotional material;
30.3.8. links, includes malware, viruses, spyware, harmful software;
30.3.9. impersonates, misrepresents identity; or
30.3.10. facilitates modern slavery as described in Modern Slavery Act 2018;
Content Moderation & Retention
30.4. We reserve absolute right to pre-screen, refuse, remove content from Website, social media at our discretion without reason.;
30.5. Deleted, modified content may be retained on server, backups for administrative, security, legal purposes.
31. Customer Product Reviews
31.1. All reviews must comply with these terms and we reserve right to remove, refuse publication if requirements unmet.
Review Guidelines
31.2. Reviews must:
31.2.1. be submitted only if product purchased on Q2U, world, from Vendor;
31.2.2. be relevant, directly related;
31.2.3. not be solicited by third party;
31.2.4. not be submitted by individuals with commercial, personal interest in the goods or services;
31.2.5. not contain defamatory, offensive, harmful language, content; and
31.2.6. not include personal contact details.
31.3. Posting reviews intended to mislead consumers, compromise safety, abuse the review system are prohibited and any misuse results in removal, non- publication at our absolute discretion.
32. Reviews & Intellectual Property Ownership
32.1. By submitting a review, you agree to comply with our Privacy Policy governing collection, storage, sharing personal information submitted as part of review process.
32.2. you irrevocably assign all intellectual property rights including copyright in review content to Q2U Pty Ltd and consent to its use even if it would otherwise infringe moral rights held in material.
Liability & Indemnity
32.3. We reserve right to refuse publication, remove reviews breaching these terms and conditions and
32.4. We are not liable for user-authored content published on the Website.
32.5. By submitting review, you agree to indemnify Q2U, world against loss, damage, claim, demand, suit, action arising from breach of these terms including indirect, consequential losses and legal costs on a client, own solicitor basis.
32.6. You acknowledge that reviews reflect the author views and are not an endorsement by Q2U, world.
Intellectual Property
32.7. All content including:
· graphics, user interfaces
· photos
· trademarks
· logos, sounds
· music, artwork
· code
· design
· layout,
are owned or licensed by Q2U, world or subject to third-party intellectual property rights and protected by copyright, patent, trademark, intellectual property laws and no rights granted except as expressly stated in these terms and conditions;
32.8. Third-party trademarks remain the property of respective owners and are displayed with permission only.
Prohibited Actions
32.9. You may not modify or copy layout, design, software, code, decompile, disassemble, reverse-engineer, access source code related to Website.
32.10. You grant us a perpetual irrevocable non-exclusive royalty-free worldwide licence including right to use your intellectual property and to prepare derivative works and incorporate it into other works for promotional purposes including testimonials, product and, or service improvement ideas, even after account termination.
33. Transfer & Assignment
33.1. We may merge, sell, transfer ownership in any company, business, the Web site and, or data without prior notice or consent.
33.2. Personal information, data will be disclosed or transferred subject to our Privacy Policy or data protection measures and users notified where practicable unless prohibited by laws, regulation or security concerns.
34. General Provisions
34.1. We are not liable for delays fulfilling obligations caused by circumstances beyond reasonable control. 34.b
34.2. If part of these terms and conditions is deemed by a court to be void, unlawful, unenforceable shall be severed and the remaining provisions shall remain valid, enforceable.
34.2.1. Failure to enforce these terms and conditions enforcement shall not constitute a waiver and any waiver must be in writing and signed by authorised representative of Q2U.
35. Privacy Collection Statement
35.1. We collect personal information lawfully and fairly when you use, register, subscribe, transact, contact us via the Website and the information is used for business activities including marketplace operation, service provision, personalisation, data analytics, promotions, direct marketing details are found in our Privacy Policy: https://q2u.world/privacy-policy
36. Contact Details
Q2U Pty Ltd ABN: 47 687 450 255
Email: info@q2u.world
